Lettings Leaders at Hawes & Co
Lettings Leaders at Hawes & Co
Meet Tracy Bowler, the customer focused, multi-tasking Lettings Manager at Hawes & Co. – Sales, Lettings and Property Management experts
And Rosie Hobbs, Lettings Manager at the Wimbledon Broadway office of Hawes & Co. – Sales, Lettings and Property Management experts
Tracey Bowler
What does success look like to you in your role at Raynes Park, beyond the numbers?
Success for me is getting the job done, especially on the days when everything feels challenging. No two days are ever the same in lettings — you can start the morning with a perfectly planned diary and within minutes everything has changed. It can be stressful at times, but that’s what makes it so rewarding. When you manage to adapt, problem-solve, and still deliver a great outcome for clients, that’s when I feel most successful.
What achievement in your career are you most proud of?
Being promoted and recognised for my hard work is something I’m very proud of. It showed me that consistency, commitment, and genuinely caring about what you do doesn’t go unnoticed, and it gave me confidence to keep pushing myself forward.
How do you balance strong business results with genuine care for clients?
For me, it always comes back to putting the client first. It’s about prioritising properly, taking the time to sit down and talk, and really getting to know people on a personal level. When clients feel listened to and understood, the results naturally follow.
What do you think sets your leadership style apart and makes you such an asset to the business?
I’m very approachable and bubbly, and I believe in being personal. I’d much rather pick up the phone than hide behind an email. Making people feel heard and valued creates trust and gives them a genuinely positive experience.
What advice would you give to women looking to build confidence and progress in the property industry?
Smile every day. Enjoy what you do, stay positive, and confidence will come with it.
What do you love about what you do?
I love the feeling of getting a property online and seeing it successfully let. I’m also incredibly lucky to work with such a great team — everyone gets on so well, and we’ve shared some brilliant experiences together.
Hawes & Co
020 8947 5000, hawesandco.co.uk
lettings.raynespark@hawesandco.co.uk
Rosie Hobbs
What a successful day look like for you at Wimbledon Broadway?
Getting offers agreed for my landlords and making them happy by finding a great professional or family to move in, whilst also helping tenants secure their perfect home, is always incredibly rewarding. Add in a positive team atmosphere, growing management portfolio and the buzz of a busy but productive day – that always feels like a success!
Which achievement in your career means the most to you personally?
Earning my landlords’ trust means the most to me. The property market is so competitive and Wimbledon is such a high-demand area so building and maintaining that trust is something I am really proud of. Hawes and Co have been established in Wimbledon for over 140 years, so the repeat clients who return to us are a testament to the relationships we have built.
How do you combine delivering strong results with making clients feel supported?
Strong results come from clear communication and honest advice. Whether I’m advising on price, compliance, or tenants I focus on being transparent and proactive, so landlords always feel informed and confident in the process. Regular updates are key, especially support with the upcoming Renters’ Rights coming into force from the 1st May 2026.
What experiences have shaped your approach to leadership?
Working my way up through the industry has shaped my leadership style significantly. Having been in negotiators’ shoes, I understand the pressures of what targets can bring and time management, so I lead with empathy. I believe in setting high standards while creating a supportive environment where the team feels confident to ask questions and learn.
What advice would you give to someone starting out in the property industry who wants to grow in confidence?
Know your market and ask questions. Confidence comes from preparation. Learn from experienced colleagues, master legislation, and build real relationships. Rejection happens, but consistent, excellent service creates lasting success.
Hawes & Co
020 8947 1000, hawesandco.co.uk
lettings.wimbledon@hawesandco.co.uk
